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user_1df1ec
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5 Messages

Monday, April 18th, 2022 10:25 PM

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Xfinity charging unauthorized payments on my card.

Charging me for Mobil i never activated, asked for, no permission given for any services rendered...

Charged me for months. I discovered it, xf8nity refunded me then less than 3 weeks after charges me again, throwing my account into the negative...

All I wanted was internet and it has compounded into a cost I could have never guessed....

Its like my account is not even safe...

Question

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Updated 

3 years ago

2.8K

5

CCJoshua1

Problem Solver

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567 Messages

3 years ago

Thanks for taking the time to bring this to our attention. We never want to see a billing issue like this. Before we get too far, let's ensure we're on the same page with what's going on. Is the incorrect billing you're referring to for our Xfinity Mobile (cell phone) service?

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user_1df1ec

Visitor

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5 Messages

@XfinityJoshuaE​ Xfinity set up a pending activation account i never asked for and was charging me monthly throwing back balance out. I had to stop all autopay to all bills to catch it and Xfinity still charged my account!

Defrauded me twice in less than six months. This has to be illegal...

3 years ago

0

CCJoshua1

Problem Solver

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567 Messages

You shouldn't be charged for an account you didn't create. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

 

I no longer work for Comcast.

3 years ago

0

user_7d58eb

Visitor

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1 Message

3 years ago

They have been doing that to me for [Edited: "Language"] near a year. I just now looked at it, they are charging me for a second line I have never used or activated. Been on hold for 25 min now. This has to be one of the worst companies to deal with. I should have known when I had so much trouble even talking to someone to setup the account. [Edited: "Solicitation"] Which is my next move if they don’t resolve this.  

(edited)

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XfinityRyanE

Official Employee

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1.1K Messages

Hello @user_7d58eb, I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.

Our amazing Xfinity Mobile experts are available via the following methods: 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

user_e4d27e

Visitor

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3 Messages

3 years ago

Xfinity took money out of account I didn't give permission to us how can I get my refund back 

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user_9b6cc3

Visitor

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1 Message

3 years ago

I’m having the same issues as the other customers.  I’ve called into Xfinity Mobile several times to explain I did not order this service and to take out my payment information that was retrieved fraudulently.   How does Xfinity mobile keep getting away with charging my credit card EVERY month after I’ve explained it’s FRAUDULENT!!   Nothing has changed and I was just charged again.  How can I get removed from this scam??  I’ve wasted countless hours trying to resolve and they continue to charge me each month.  I don’t understand how they are getting away with this! 

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user_6720ea

Visitor

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1 Message

3 years ago

I left Xfinity mobile July 29th of 2022 but they have been taking money out of my account after that date saying I still  owed them for data usage which is some [Edited: "Language"] is there any way to dispute this

(edited)

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