1 Message
Xfinity charging me for items I do not have
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I disconnected my service and returned my equipment on June 9th. I’ve now been continuously reminded and alerted that I have more equipment to return, however I do not.
I’ve had a chat with four other employees to try and remove this charge and stop the alerts because this is an item I do not have and never had. I’ve been assured multiple times and by multiple people that it would be remedied.
I’m now having the credit I was supposed to receive + $42, on something I was told would be fixed. Xfinity owes me about $78, based on what I’ve been repeatedly told I would receive. It’s disappointing that I’ve had to ask so many times for a problem to be fixed, and to be continually lied to. Also when I try and post this here, it keeps crashing, like xfinity still trying not to refund my money
EG
Expert
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107.2K Messages
4 months ago
The concern is not "Home Networking" help related.... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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1.7K Messages
4 months ago
Good afternoon and happy Sunday @___user_emily, we hope you are otherwise having a wonderful weekend and appreciate you taking the time to reach out on our Community Forums. We're sorry to hear about you frustrating experience trying to get the equipment removed from your account and the proper credit applied to your account. We definitely don't want you to feel lied to and assure you that you've reached the right team to help turn this around and get this resolved. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you at your earliest convenience. 😀
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