xfinity charging me $17.99 for Netflix with an invalid email account addres

I just discovered that Xfinity is using an account (invlaid email) that doesnt exist and charging me $17.99 as part of their bulk serivices. I have a separate valid Netflix account that I pay Netflix directly.

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Netflix_fraudulent_charges

Visitor

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2 Messages

2 days ago

Feels like fraud. Who can I report this problem to outside of Xfinity so other unsuspecting customers are not charged erroenously?

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XfinityRichard

Official Employee

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2K Messages

Hi there, @Netflix_fraudulent_charges ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience regarding your Netflix charge. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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Netflix_fraudulent_charges

xfinity charging me $17.99 for Netflix with an invalid email account addres

Netflix_fraudulent_charges

XfinityRichard

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