Visitor
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1 Message
Xfinity charges $100 technician fee without informing me about the charge
I recently moved and I transferred my service to my new apartment. The apartment already have pre-installed Xfinity device but I was having issue activating service. After resolving the issue via phone with an agent we were still unable to solve this, so the agent over phone told me they can send technician to fix this. However, I was NEVER being told anything about fees or charges related to this, until I received my bill. As a customer who's been with Xfinity for several years, this is a totally unreasonable and unsatisfied experience.
XfinityRay
Official Employee
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2.9K Messages
1 month ago
Good afternoon, user_eeviq9! Congratulations on your new place! I hope you are getting settled in and getting some time to relax! We would be happy to look further into the charge. The visit charge is listed on the order approval from when you transferred your service to the new address. The order link shows that if a self-installation is not possible, a $100 installation fee will apply.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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