8 Messages
Xfinity charged me twice and won't do anything about it.
I was charged twice for the same bill in December. I've called two times about this issue and both individuals I talked to did not help at all. I've basically been given the "we only see we've charged you once on our end" run round. To me this is theft. Xfinity/Comcast has outright stolen from me. I've been a customer for years and have never missed a payment, now they do this?! This is insane. I just want the money they have stolen from me back.
XfinityChristy
Official Employee
•
2.1K Messages
1 year ago
@user_v964jj As the person that watches the bills and makes the payments for my household I get your concern and desire to get to this billing issue. I would be happy to take a look at things and see how I can help. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_v964jj
8 Messages
1 year ago
Yep. What I expected. "We don't see it on our end, so it didn't happen". Xfinity are thieves that don't take accountability for anything.
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