Xfinity charged me twice and has “no record of it” apparently(:
I seriously hate this company. It is crazy how consistently horrible it is to deal with you guys. You charge fees “by mistake”, your website is not user friendly, your automated phone system is not user friendly… but hey, you have customers confused so they hopefully don’t catch any hidden charges and dispute them - so I guess what you’re doing is working! In just the two years I’ve been a customer you’ve AT LEAST double charged twice me for my monthly bill. This month it’s a random $120 and the rep I talked to in billing had no record of it on your end coming from that specific credit card. HM! So where did the money go? I genuinely feel bad for the customer service reps. They probably deal with so many angry customers a day all because the people who run this company are sleazebags. If you didn’t have a monopoly in the area I live in, I would HAPPILY pay for worse internet to not have to deal with this company.