1 Message
Xfinity charged me $173.10 incorrectly and I can't reach any real person to resolve the issue
I went to Xfinity store at 1068 E Brokaw Rd #50, San Jose, CA 95131 and aligned with the staff there to CANCEL all my internet services by Jan 22, but was still charged $55 for services from Jan 31 to Feb 29.
Also, the staff in the store confirmed I do NOT NEED TO RETURN a device to them as I did not rent any modem from Xfinity. However, I was charged another $118.10 unreturned device fee. These in total add up to $173.10 incorrect charges. I still paid because I don't want my credit score to get affected, and now I'd like a refund.
I tried one hour calling and messaging with the bot virtual assistant but didn't make any real progress. This is really frustrating experience. I was considering restarting a service with Xfinity after I return to the States but now I'm doubting the quality of Xfinity service.
Please help me resolve this issue ASAP. Thanks.
EG
Expert
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117.1K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.8K Messages
2 years ago
Greetings, @user_uw5zff! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address that was associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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