Xfinity changed my plan after I signed an agreement

 I am writing to address a significant issue I have encountered with my Xfinity services and billing.

 I entered into an agreement with one of your agents for a specific amount of $205.50 per month, which included the provision of two cable boxes. However, to my surprise, one of my cable boxes was unexpectedly turned off by Xfinity. This led me to spend an entire day, approximately 8 hours, engaging with multiple agents in an attempt to rectify the situation and have my TV service reinstated. After much effort, I finally managed to get an agent to restore my service.

However, my relief was short-lived as I subsequently received a bill totaling $274, significantly higher than the agreed-upon amount. Understandably, I am deeply troubled by this discrepancy. I have diligently pursued resolution for this matter, spending another full day today attempting to resolve the issue.

Throughout my interactions with your representatives, I have consistently raised the question as to why my bill has increased for the same level of service. Unfortunately, instead of addressing my concerns, I have been met with offers to change my plan, receive promotional discounts that were not available upon investigation, and even suggestions to alter my cell service, which is unrelated to the issue at hand.

I have evidence to support my claims, including chat transcripts with agents confirming the correct price and terms of our agreement. Despite this, I have been informed that such evidence cannot be accepted by your team. Furthermore, I possess a bill that clearly outlines the correct service and price, which your representatives have acknowledged seeing. Regrettably, however, there appears to be a reluctance to honor the terms of our agreement.

As a loyal customer of Xfinity since 2010, I am deeply disappointed by the lack of resolution and the challenges I have faced in attempting to resolve this matter. I urge you to rectify this situation promptly by ensuring that my bill accurately reflects the terms to which I agreed. I am more than willing to provide any necessary documentation to support my case and facilitate a swift resolution.

I sincerely hope that we can address this matter amicably and restore my confidence in Xfinity's commitment to customer satisfaction. Thank you for your attention to this urgent matter, and I look forward to a prompt resolution.