Xfinity / Can't Pay Bill - Stop Having Customers to Verify when paying Bills !!!!

I have been trying to pay my Xfinity bill online for 2 days ... AND  now have to prove my identity just to pay a bill... 

    If there is a section of Xfinity that is Down... please put a notice on Xfinity... so your customers KNOW it is not

their fault.. Especially when paying thier Bills...  you should be sending customers an email with info.. I have seen

others with same problem even on thier cell phones...  
   Can you please  fix this problem for online payers  --  and please take off  asking to be verified when paying

your bill...  I think this is what is screwing the system up...  I once got to the verify... when to my email to get

a code... put it in... and it went back to verifying.... 3 more times.... STOP Verifying for making a payments...

I do not mind if someone wants to pay my bill !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  Jean in NH