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user_ulz3ht
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Tuesday, March 11th, 2025 4:15 AM

Xfinity can't explain a charge [Edited]

Xfinity charged me $25 for Xfi complete, and can’t explain how the charge appeared on my account.

i did my own research that confidently stated the charge is added via the mobile app. My question is, wouldn’t you need to download the mobile app first?

and then even after downloading, shouldn’t the add on actually appear on the app, so u can cancel it?

not only can Xfinity not explain where the charge came from, they also refuse to refund it!



will it happen again? And if so, how much will the next non refundable magic charge be?

[Edited: "Solicitation"]

Question

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Updated 

1 month ago

 • Edited

33

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XfinityJosephA

Official Employee

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1.7K Messages

1 month ago

user_ulz3ht thanks for sharing this experience about xFi Complete and the billing concern. We will do all we can to help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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user_ulz3ht

2 Messages

@XfinityJosephA​ I've sent a reply using the Direct Messaging icon referenced above. The info requested is included in the reply. I've also included:
charge: $25 service (did not purchase this, but was charged for an undisclosed reason - currently discussing with contract lawyer - this service is not included in contract I signed with xFinity)
service: xFi complete
bill statement date: Feb. 19 - March 18th

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1 month ago

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XfinityAlfonso

Official Employee

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1.6K Messages

Great! Thank you for following up user_ulz3ht. We do respond

to these in the order received, and will be with you shortly on that 1-1 thread. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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