XFinity Bundle Discount Scam

Where do I begin? We signed up for internet service on 8-29-24 and were promised a bundle discount if we got a mobile line as well. We jumped at the offer because the price was great. This is directly from the agent's chat transcript, "Your estimated recurring monthly bill will be $45.24, including $0.24 of estimated monthly taxes, and government and other feesIn the same when you enroll for bank checking and eco bill it will be $35.24/month for the Internet as well more upto $20.00 discount So your Internet bill will be $15.24/month and for the iPad it will be $29.52Totally iPad and Internet in just $45.00./month"

It sounded great and we took the offer. Fast forward to December of 2024, I noticed that we were not getting the promised $20 discount on our internet bill. I called the internet department and they told me that they would open a ticket and it will be handled with their back-end team. 

Weeks go by and we hear nothing, our next bill comes and nothing has changed. I call again and this time they tell me that the bundle deal does not apply to tablet devices. I complain and they open another ticket.

Another month goes by, nothing on my bill changes and I call again in March. This time they tell me that the bundle deal should apply to tablet devices and that I should go in to an xfinity store and they would be able to help me there. I go that same day and the person at the store tries to be helpful but cannot add the bundle discount so she opens another ticket and tells me someone will be in contact with me.

Fast forward to May, no call, no change to the account. I call again, a lot more frustrated this time and the person I talk assures me that they will apply the discount and add a credit for the months that I was overpaying. He has me sign a new agreement and I notice that the plan is changing, I question him on it and he assures me that nothing on the plan is changing. I took his word for it (mistake on my part), and signed the agreement. I go to my account after the call and notice that he did in fact lower my internet speed to the cheapest on the make it look like the discount is applied since I would be paying less. I am [Edited: "Language"] at this point and call back.

The next person I spoke to decided to transfer me to the mobile department, saying that it is on their end that the discount needed to be applied. The person at the mobile department was actually very helpful and looked back at the agreements when I signed up and did notice that the bundle discount should have been applied to the account. I thought this was finally the end of this and everything would be resolved.

Well it is 6-11-25 and still nothing has changed with our bill. I am fed up with over paying since 8-29-24 and not receiving any credit, and never receiving the bundle discount. I have the original chat transcript and almost every call with xfinity recorded. After explaining everything and finally deciding to cancel my service with them, they decide to tell me that there will be an early termination fee of $100... 

I feel if there was an agreement on an amount to be paid, and that amount was never given to me, then the whole agreement is void and the early termination fee should not apply.

What else can I do to get this resolved? Or should I just let them charge the early termination fee and just let it sit there?