Visitor
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1 Message
Xfinity bills keep going up.
When I signed up for Xfinity in May of last year I was told my bill would stay the same for 5 years. It has slowly crept higher and higher come to find out somehow it changed from a 5 year promotion to a 1 year promotion. I looked back at my first bill I ever got and it clearly states it was supposed to be a 5 year promotion. I’m upset and unless you guys can honor what was originally promised I will be switching internet providers.
XfinityEricB
Official Employee
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3.5K Messages
6 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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