1 Message
XFINITY BILLING
I hope this reaches the Xfinity owner starting March 2024. I started Xfinity services due to me moving into my new home and now they keep charging me and my boyfriend double the amount of what we owe a month and then also adding stuff on our account without us knowing so that brought our bill up to $96 a month when it’s $85 a month and then after all that complaining from me they gave us $75 a month and a credit of $142 plus other credits And they said 142 I don’t have to worry about but it’s still on my account come July and he said that it’s still processing and that it’ll go away but it never has and that I called the guy just now and he says that I owe that and that my bill for July is $138 on top of that like what are you kidding me? Why would I owe $138 for July? I owe $75 and that’s it. Xfinity to reach out to me and get this taken care of immediately. I am so over Xfinity I have so many frustrations every single month and I shouldn’t have to worry about anything. Xfinity needs to be shut down.
XfinityMarcus
Official Employee
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1K Messages
4 months ago
user_am4l10 thank you for using the Xfinity Community Forums to reach out. I know how important it is to have consistency with your billing and would be more than happy to see what exactly is going on in relation to your charges. We appreciateyou choosing Xfinity as your service provider and would be more than happy to break down why your bill is what it is as well as look into options that may fit your needs better going forward.
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