2 Messages
Xfinity billing
-Signed up for new xfinity contract 08/07
-internet service stops working for a week
-told a service tech would be out “no charge”
-tech comes out fixes the issues and says “no charge” plus reimburses me $10 credit for the week without internet
-overpaid the prior month so was due a $15 credit
-bill supposed to be in the $25-$30 range arrives and is $155
-ready to cancel before my 30 days of billing issue isn’t fixed
please help
Accepted Solution
Again
Expert
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31.4K Messages
2 years ago
@user_7c5byt
You mention the charges but not what they're for; I'm guessing you got a $100 charge from the tech coming out. For some reason, even though the tech says "no charge", the charge shows up anyway.
So, did you look in your detailed billing statement to see exactly what was going on? it should tell you. And yes, if you were without internet for a week you should get a credit for that.
I'm not sure why an employee hasn't posted so I am going to escalate that to the team here.
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Accepted Solution
XfinityThomasA
Official Employee
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2.3K Messages
2 years ago
Hello, @user_7c5byt, and thank you for choosing Xfinity! I never like to learn a customer is unable to enjoy their Xfinity services. Our Digital Care Team can help review your billing statement with you. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.1K Messages
2 years ago
The concern is not "Community Center" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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