Visitor
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4 Messages
Xfinity Billing site -- A rendering error occurred: Invalid time value.
I have been getting this error for the past 2 months, ONLY when trying to access the Xfinity billing site -- https://customer.xfinity.com/billing/services
ALL of the other parts of xfinity.com work fine (e.g. Stream, Email, voice-mail, etc.)
I have searched this forums.xfinity.com site and have found this error posted here for the past 2+ years, without any real answer.
And I have read some very frustrated Xfinity customers -- and I share all of those frustrations -- both with the website in particular, and with the Customer Service call-in non-answers.
COME ON XFINITY -- for the amount of money that we pay, I absolutely expect to be able to handle billing things preferably with the ease of online access -- I can't even pull-up my monthly statement since late-February when you phoned me to tell me that my account was OVERDUE ... the reason being the large increase you have instituted in 2024; for many years, I have my bank send a fixed amount to you.
From speaking with your customer service agent, I was told about having Xfinity initiate the monthly payment either from my checking account or a credit card, for a discount. I JUST went in to the iphone Xfinity App and WAS able to setup autopay. BUT my preference is to access you from my computer rather than my iphone. It's puzzling and troubling that you can't figure out how to make both work properly ... as has been in the past.
Maybe Xfinity doesn't realize that there are alternatives for all of the services that you provide. I have refrained from conducting a search to replace my internet and TV ... but my frustration level is fast approaching the point where the time investment in exploring alternatives may be cost-effective to me.
XfinityVianney
Official Employee
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2.2K Messages
1 year ago
Hi, @jimmir. Thank you for reaching out and creating a new post. Besides the payment issues, I hope you've been doing well. I understand that you've had recurring trouble accessing the billing side of your services while having no problems accessing other features/services like Stream or email. I have seen others report similar issues, but they vary slightly among my customers. We still have many customers, including myself, who can access the payment/billing, and it doesn't appear to be a widespread issue.
Nonetheless, I can see how this would be both confusing and frustrating. I see the Xfinity App, which you can use via your iPhone, allows you to go in and manage the billing settings. I know you would prefer to use your computer, so we can do our best to help narrow this down. To confirm, was the Xfinity App on your phone giving you this trouble as well, or has it only been via your web browser? Do you happen to run a VPN on your computer while you're online? Lastly, does this also occur across browsers like Safari, Chrome, Edge, or even while using private/incognito mode?
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Again
Expert
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31.5K Messages
1 year ago
@jimmir
Also, have you tried yet another browser besides Safari and Chrome? Chrome often doesn't play nicely with the website. I suggest any other browser besides Edge.
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