xFinity Billing & NOW StreamSaver Bundle

Yes, they confirmed that I have the bundle. I signed up for it the very first day it was offered and it worked fine the last several months, but not anymore. Have not been able to get help from anyone. Just transfered from person to person to person to person, starting the same conversation over and over and over and over and not going anywhere.

@XfinityShawn​ I went to a physical store and they confirmed that I also have the bundle and that all 3 streaming services are activated under the NOW StreamSaver activation links. 

@user_z7i81y Ah nice, that is a great way to verify all the services too. The stores are awesome, and an easy way to get help when you can stop by on the way home. I love my local Xfinity store here, and sometimes drop in to see if they have any new equipment launching. Hope it was a good experience, and that it wasn't too hot out. The fall weather needs to arrive soon. I am happy to read they were able to confirm you have the bundle correctly added to the account. That means any previous services will stop, and allow you to continue them through the bundle access for StreamSaver. We need you to activate the access from StreamSaver, to ensure you can continue watching all the content, as well keep the progress and history you have from your existing accounts. I found the steps for you to follow here https://www.xfinity.com/support/articles/streamsaver-offers-overview. Each one will allow you to log in with your Xfinity service, then activate each subscription from the bundle successfully. Once logged in to the Xfinity link, you can select any current usernames you have with Apple, Peacock, or Netflix :). That is the key to secure the access, and keep the history plus profiles. 

Thank you for reaching out to us @user_rdoj49, there is a known issue causing some Comcast billed services such as Apple TV and Netflix through Streamsaver to have subscription related errors. Our engineers are aware of this issue and hope to have it resolved soon. 

Is there any progress on resolving the issue with Netflix Apple and peacock? Mine still doesn’t work! Funny how there was no problem processing my autopay! 

user_rdoj49 thank you for using the Community Forums page to reach out. I would be happy to assist you with the issues you are experiencing with your bundle. As of now there is a known issue impacting subscriptions which are billed through Comcast, but our engineers are working to address it. 

Hello, @user_lp11jp. Thanks for reaching our team regarding the billing concerns, have you made any recent changes to your account? 

Thank you for your patience we’d truly regret seeing you go @user_hx69r5! Our engineers are aware of this issue and are actively working to resolve this as soon as possible.

Good afternoon and happy Sunday @user_44zj7q, we appreciate you reaching out on our Forums with your concerns and are sorry to hear about the frustrating experience, rest assured our team is here to help. This is not how we want our customers to feel but I understand where you are coming from. I know how frustrating it can be when you feel like you can't enjoy the services you are paying for and our team wants to help. I see that it looks like you are having some issues with your stream saver, can you tell us a bit more about what is happening so we can better assist? Are you experiencing any error codes or messages? 

I feel your pain! It’s the same [Edited: Language] over and over. NO There are no error messages. Apple TV says that subscription was cancelled on 9/11/24. And offers a 7 day free trial. Netflix just wants me to sign in and update my payment info, which was from my account before I got Netflix thru Xfinity stream saver bundle. My next Xfinity bill will be coming out in a few days and I want a credit from 9/12 to the close of the billing cycle for that portion of the $15. But can’t figure out how to get that page to request credit either. It’s sad that Xfinity knows there’s a problem but still hasn’t addressed it publicly that I can find.