xfinity billing is a joke

I have had the worst customer service experience ever in my lifetime (60+ years) with Xfinity billing. I found they overcharged me for services several months ago. They agreed they overcharged but it took months, many phone calls, and explaining to each new customer service rep what the issue was. After all of this, they finally processed the appropriate credits in my account. The credits are appearing in my on-line transactions but are not reflecting on my bill. So they continue to say I owe them $ on the bill. We have been through 2 unqualified service shut offs, many hours on the phone, 4 promises of "we'll call you back" that never happened and I'm again on the phone with them today. NEVER, EVER have I seen it this bad. They can't even get this form right as there are no topics for billing under the TV category.

Responses

Oldest First

Selected Oldest First

EG

Expert

•

112.3K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

0

U

user_mz5e9n

2 Messages

I dont know who is asking me what here. Xfinity is saying the problem will be fixed on my next billing period but that I still have to continue paying them when they owe me $180. If the below says they're removing my previous post from the public, they're just protecting themselves. They have shut off our service twice when they owed us money and our autopay didn't process so i made a payment when I didn't really owe anything. 3 times someone was supposed to call me back and didn't, on and on and on. 5 hours spent on the phone with them. My billing was wrong when our condo association contract was updated. They didn't change how they were billing me. I I noticed a year later. When I asked them to check the other accounts on our contract, they refused, and said each resident had to call them. they'll just keep overcharging.

1 year ago

0

XfinityThomasA

Official Employee

•

2.6K Messages

Let's take a closer look at your Xfinity bill together. @user_mz5e9n. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

XfinitySara

Official Employee

•

1.9K Messages

1 year ago

@user_mz5e9n - Thank you for creating a post about your ongoing billing concerns. We've moved your post to the billing section under "Customer Service." I'm sorry to hear about the trouble you've had, and while we do our best to keep conversations public for the community's benefit, it sounds like we need to pull up your account to take a closer look. Could you please send our team a direct message?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

0

U

user_87rdc7

1 Message

1 year ago

I have never had more confusion than trying to navigate Xfinity mobile billing. BIts paperless so they can scan you. I switched from Verizon. They opened 3 lines. Set up fees for each as well as data fees and such. I am one person!

One line they opened was a random phone number???

I have spent hours - like 6 hours in 2 months trying to get the online paperless bill to reflect the truth. They say - it will be fixed next cycle. I I trust Nancy Pelosi more than Xfinity! That's is scary!

Xfinity sucks.

They are corrupt. They are aware of the discrepancies that always favor them. This they choose to not provide a written bill. My credits they give me for the hassle appear then disappear. Worst scam out there!

1

0

XfinityEricB

Official Employee

•

2.4K Messages

user_87rdc7 Thanks for reaching out with your mobile billing concern. This certainly doesn't sound like the experience we want for our customers, and I would be happy to put in a request for you to have a Mobile expert help in any way they can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

user_mz5e9n

xfinity billing is a joke

EG

user_mz5e9n

XfinityThomasA

XfinitySara

user_87rdc7

XfinityEricB

New to the Community?