Hey there, @user_16tmmv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have the best rate for the services you love within the home. We can certainly explore all available options with your services. Can you please send us a Dm to get started?
Please send us a DM with your full name and address to Xfinity Support.
I was expecting consideration on a reduction of, at least, our September bill after we had a Service visit on August 10th that determined that our ongoing connectivity issues are due to the cable being faulty between the Xfinity box across the street and our outside connection. This interruption of service has been discussed for many, many months with online representatives, however, their efforts were minimal and shortlived.
@BMAC1206 We can discuss compensation for the issues once the proper repairs are completed, so we can factor in an appropriate credit. We can discuss specifics further in direct message once the line has been repaired.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMichaelC
Administrator
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4.5K Messages
3 days ago
Converting to own post for visibility.
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XfinityAdrienne
Official Employee
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1.4K Messages
3 days ago
Hey there, @user_16tmmv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I know how important it is to have the best rate for the services you love within the home. We can certainly explore all available options with your services. Can you please send us a Dm to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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BMAC1206
New Poster
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10 Messages
3 days ago
I was expecting consideration on a reduction of, at least, our September bill after we had a Service visit on August 10th that determined that our ongoing connectivity issues are due to the cable being faulty between the Xfinity box across the street and our outside connection. This interruption of service has been discussed for many, many months with online representatives, however, their efforts were minimal and shortlived.
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