Visitor
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1 Message
Xfinity bill TRIPLED and I can’t afford it
I understand a promotional period may have ended but I can’t afford the $90 a month. Can I possibly have a new promotion? I’m unemployed and disabled.
Visitor
•
1 Message
I understand a promotional period may have ended but I can’t afford the $90 a month. Can I possibly have a new promotion? I’m unemployed and disabled.
XfinityRay
Official Employee
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4K Messages
16 hours ago
Good evening, @LordFenrir! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder.
I will need to access your account so I can further help. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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