1 Message
Xfinity Bill Increased Significantly
My bill for Xfinity Internet has increased from $60 two months ago, to $85 last month, and now $112 next month with no warning or explanation. I also don't know what the xFi Complete line item is? My internet is already slow, so I don't want to reduce the plan as I need it for work. I was on the ACP program before funding ended, so this is a significant increase that we can't afford. We may need to look at a different Internet service... AI assistant chat was no help. Please someone help fix this.
Accepted Solution
XfinityJohnG
Official Employee
•
1.2K Messages
2 months ago
Thank you for reaching out to our team here @user_f2t6oh. I would be happy to explore all of the options we have from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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