Visitor
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1 Message
Xfinity bill doubling
After a year of using Xfinity my bill went from 50 for gig speed internet to 100 the lowest service package is 20$ more than what I pay now when I called the service center they said there’s zero they can do
Visitor
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1 Message
After a year of using Xfinity my bill went from 50 for gig speed internet to 100 the lowest service package is 20$ more than what I pay now when I called the service center they said there’s zero they can do
EG
Expert
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122.4K Messages
21 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.5K Messages
21 days ago
He there, @user_ewaw0g! Thanks for taking the time out of your day to reach out. You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! Things should always be handy so you can also select change my plan in the Xfinity app to review options.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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