Visitor
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1 Message
Xfinity Bill Charged After Cancellation
I cancelled my Xfinity services and everything disconnected on 05/29/2023. I paid my last bill for services from May 07, 2023 to June 06, 2023. However, I received a bill today for services from Jun 07, 2023 to Jul 06, 2023 even though I do not have a plan, router, or service. How can I make sure this issue is addressed?
EG
Expert
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110.5K Messages
2 years ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKimberly1
Official Employee
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842 Messages
2 years ago
Thank you for reaching out to our Xfinity Forums, @user_a088bd. What most likely happened is you placed the disconnection request on 1 date and the billing statement happened to print out before the account was completely closed. I know this can be really confusing, and I will be more than happy to take a look at all this for you. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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