user_bh23kw's profile

New Poster

 • 

2 Messages

Friday, January 3rd, 2025 11:20 PM

Xfinity Assistant won’t start live chat

I need to chat with a live agent to fix an error with my billing (my service was suspended even though I paid my past

due balance) but Xfinity Assistant isn’t working, won’t connect me to a live agent no matter what I type in.

Official Employee

 • 

1.9K Messages

5 months ago

Hey @user_bh23kw, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.

 

Does the account currently show a past due balance? If the past due balance was updated, the new past due balance amount would need to be paid depending on the bill-date. If there is past due balance, you may be able to set up a payment arrangement quickly and easily online by visiting our 'Set up a payment arrangement for your Xfinity balance' support page. Once a payment arrangement is made or the full past due balance is paid, the account should automatically reconnect within 5-10 minutes. 

 

Please provide us with a current update status of the account when you have a moment. Look forward to hearing from you soon.

forum icon

New to the Community?

Start Here