New Poster
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2 Messages
Xfinity Assistant won’t start live chat
I need to chat with a live agent to fix an error with my billing (my service was suspended even though I paid my past
due balance) but Xfinity Assistant isn’t working, won’t connect me to a live agent no matter what I type in.
XfinityDemitrius
Official Employee
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1.9K Messages
6 months ago
Hey @user_bh23kw, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account, billing, and services. I would be more than happy to offer my assistance looking into this further for you.
Does the account currently show a past due balance? If the past due balance was updated, the new past due balance amount would need to be paid depending on the bill-date. If there is past due balance, you may be able to set up a payment arrangement quickly and easily online by visiting our 'Set up a payment arrangement for your Xfinity balance' support page. Once a payment arrangement is made or the full past due balance is paid, the account should automatically reconnect within 5-10 minutes.
Please provide us with a current update status of the account when you have a moment. Look forward to hearing from you soon.
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