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user_84146f
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10/26/2026 7:02 PM

Xfinity Assistant Won’t Provide Full Outage Credit

Work was being done in my area last week. A contractor cut my line and I lost internet access for 3 days. I work from home so I had to make alternate arrangements. 

I’ve requested an outage credit for those 3 days via Xfinity Assistant but every time I put the dates in it only populates the first day of the outage. Do I have to populate the days individually? Or is there someone who can assist? I know it’s not going to be a huge credit but I was inconvenienced for 3 days. 

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3 hours ago

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EG

Expert

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122.5K Messages

4 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_84146f

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@EG​ thank you, I appreciate the assistance! 

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4 hours ago

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XfinitySean

Official Employee

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1.1K Messages

3 hours ago

Thanks for stopping by the community forums to reach out, user_84146f! We'd be more than happy to take a closer look into ensuring the correct credit is applied for the issues in your area! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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