1 Message
Xfinity arbitrarily pausing internet service without telling me that it is paused
I am enrolled in autopay but the autopay date is a few weeks after the statement is released to me. Xfinity shuts off my wifi immediately on the statement release date if I do not manually key in a payment on that same day. Checking the xfinity app while on data tells me that the internet is on but it is very clear that no devices can connect. As soon as I pay manually, the service is back in a few minutes.
How can I set up auto payments that don't leave me without service for half the month? Is it legal to cut off my service before the due date to get me to pay faster?
XfinityJorge
Official Employee
•
2.2K Messages
1 year ago
Hello user_5y3oyl thank you so much for using our Forums to contact our Xfinity Support Team. We are sorry to hear about your internet issues are we assure you that we are not intentionally pausing the service. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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