Visitor
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1 Message
Xfinity app shows 0$
But when I try to hook up a new modem and talk to the Xfinity Assistant live support they say theres an outstanding fine on my moms account. We returned the modem, how do I get into contact with someone who can wave this. I tried 2 numbers even one given from an xfinity store.
XfinityLinda
Official Employee
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2.6K Messages
2 hours ago
Thanks for connecting with us today, @user_htmmqj, about the billing concerns with the modem. We're happy to look into this for you. Are you listed as a Manager on your mother's account? If not, I would not be able to provide you with the details about the billing. If you are, please send us a Direct Message with your name and address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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