Visitor
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1 Message
Xfinity App Payment Portal
EVERY single month I have to log in repeatedly to pay my monthly bill. The Error message is "Sorry, this isn't working right now". Finally after trying 5, 6, ... 10, 12 times over a period of a few days, it will finally open the payment page. No, I am not going to approve Auto-pay, because if Comcast's systems are so defective they can't operate a payment portal, how safe would it be to give them that kind of access to my accounts?
It would not be convenient for Comcast if I were to go to an Xfinity Store and pay my bill in coins. Why not understand that it isn't convenient for me to have to try multiple times to pay online.
This is every month. Would Comcast be willing to credit me for a month's service as recompense for my inconvenience? Then I can just try to pay next month.
XfinityOrlandoM
Official Employee
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3.8K Messages
17 days ago
@user_xwnwca
Thanks for reaching out to us. We do apologize for any inconvenience you're having with the Xfinity app, I would recommend clearing your caches and cookies on your device and uninstalling and reinstalling the app.
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user_y4um79
Visitor
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2 Messages
15 days ago
The last two times I've attempted to pay my bill online, the web portal has been inoperative. The process reaches a certain point, and then fails to render an object that requires completion, and the whole procedure stops. If that weren't enough, the Help option is inoperative, as well. It's generally accepted that Comcast has the worst customer service in the internet world, but this is a new low.
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user_y4um79
Visitor
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2 Messages
5 hours ago
Same experience this month. Is Xfinity going to reimburse me for having to drive across town to pay my bill? Why doesn't support work? This is unacceptable. With so many fiber companies begging for my business, how long does Xfinity think I'm going to put up with this awful service?
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