Visitor
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1 Message
Xfinity agents lied to me.
Hello, I had an issue with the online chat support. I'm behind on my bill currently due to financial hardship, so I contacted them in regards to making a payment and setting up an arrangement so my service would be reconnected. After speaking with the agent, they informed me of an amount I could pay and they'd set up an arrangement and turn service back on. After making the payment, my service wasn't restored and when I spoke to a supervisor, they said they didn't have the ability to honor the agreement even though I have the chat transcripts and support numbers.
EG
Expert
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116.6K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.8K Messages
48 minutes ago
Greetings, @user_prfwhj! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your service was not restored after making these arrangements, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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