Visitor
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1 Message
Xfinity Agent Scam
After I moved first I spent an hour on the phone to reactivate my Xfinity account and set it up. It wasn't working so I contacted them again and was on the phone with Xfinity agents for more than two hours to fix the issue with my internet. In the process they asked me to sign a contract of $81 that will not be my real plan and they will cancel it with the next contract. Now, instead of the bill that I actually agreed to, I have a bill of $81. I tried contacting them again after chatting with an agent for half an hour, they scheduled a call with me with another agent. The other agent, just wanted to change my plan, and failed to do so in the time that I had, and told me they will call me again at 3PM today. They never called, and I just changed my plan manually so I have to pay an extra $81 bill for this month for no reason.
All the agents kept passing me around, holding me, wasting my time, and asking for 10 out of 10 on reviews. And also telling me that the
ey will the check the survey rating or bombarding me with offers. No help and no responsibility.
This whole company feels like a big scamming company and I just have to stay for now for the phones I got from them.
XfinityChristy
Official Employee
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2.3K Messages
12 days ago
We would be more than happy to help you get this resolved. To get started, could you please send us a direct message with your full name and service address? Once we have that information, we can look into your account and see what we can do to help with your billing concern.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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