Xfinity Agent Said Bill Was Extended, But It's Not

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Hi there! Thanks for taking the time to reach out. I know how important it is to need a payment arrangement sometimes as a customer myself. I am so sorry to learn that we have made you feel this way. We will certainly do everything within our power to rectify this. Over social media, we are a dedicated team of billing experts who specialize in providing solutions to billing concerns such as this. We can help. In reviewing this, I see that we advised that we would see what we could do. Does this sound correct?

 

For a more reliable and easier way of setting up a payment arrangement, we recommend doing this online instead of having to speak with someone. Does this make sense? For future reference, here is a great link to more details on how to schedule a payment arrangement online here. This would prevent any miscommunication or human error. Here are also the steps below. Please let me know if this helps.

 

1. If you need more time to pay your bill and you’re eligible for our flexible payment options, you’ll see a card on the Overview page of My Account that recommends chatting with us. To set up a payment arrangement with Xfinity Assistant, click Chat for options.
2. Select Billing and payments.
3. Click Set up a payment arrangement.
4. You can choose when to add your payment method. If your service is already suspended or if the date you’re able to pay falls on or after the date your service will be suspended, you’ll need to add a payment method and schedule a payment in My Account.
5. If you select Add a payment method later, you’ll continue setting up a payment arrangement through Xfinity Assistant by choosing a date.
6. You’ll see a confirmation with a reminder to add a payment method by your payment arrangement date.