1 Message
Xfinity agent lies about promo price
November 2024 I chatted with Xfinity after trying to no end to get someone on the phone. She agrees to extend my price for internet of $60 a month for another year. I confirmed the date that it would be good through December 2025 and have screenshots of the chat.
I get my January bill and it’s $109.
I chat with five different people who say “too bad” basically and offer me $85 a month.
I finally get someone on the phone and am offered $75 for two years and she says the other agent didn’t lock in the promo and I am not under contract. At least I don’t have to do this again for two years.
Xfinity chat agents will lie and tell you anything and not follow through. I just wanted what I was promised, $60 for another year.
XfinityLinda
Official Employee
•
1.5K Messages
23 days ago
Thank you for meeting us here in our community, @user_dimm9t, about your experience. We can see how this has been a frustrating experience, but we would love the opportunity to help. If we may have a chance to review your account, please send a Direct Message with your full name and address. We look forward to your response.
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