Xfinity advertised $40/month for 1 Gig Internet with a 5-year price guarantee, billed me accordingly, but now won't honor it

Hello,

I'm posting here because I haven't been able to resolve a billing discrepancy through Xfinity's customer service chat, which also doesn't allow me to upload screenshots documenting the issue.

When changing my Internet plan, Xfinity's website explicitly offered me 1 Gig Internet for $40/month, guaranteed for five years.

This offer was confirmed across multiple pages:

1. Plan selection: $40/month for five years, with the original $110/month price crossed out.

2. Shopping cart: 1 Gig Internet listed at $40/month, with no term contract.

3. Detailed pricing breakdown: $110/month standard price, minus a $35 Autopay & Paperless discount and a $35 Five-Year Price Guarantee discount, resulting in $40/month for years 1–5.

4. Pricing after year five: $75/month beginning in year six.

Furthermore, I was actually charged $40 plus applicable taxes on one occasion, consistent with the advertised monthly rate.

Xfinity is now telling me that the $40 amount was merely a prorated adjustment associated with changing plans, rather than the actual recurring monthly price.

However, this explanation does not address why Xfinity's own website explicitly displayed a five-year price guarantee, a detailed recurring discount breakdown, and a monthly pricing schedule extending beyond the first five years.

I understand that system errors can occur, but customers should be able to rely on the pricing presented by Xfinity during the plan change process.

I'm requesting that Xfinity honor the advertised $40/month rate for 1 Gig Internet for the full five-year period.

I have retained screenshots of the offer and evidence of the $40 plus tax charge.

Please have an official Xfinity representative review this documentation and escalate the issue to the appropriate billing or customer resolution team.

Thank you.