Visitor
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5 Messages
Xfinity admit that there was a billing glitch on my account and is not fixed yet
I would like to address an issue with my billing amount.
I am enrolled in a 24-month contract plan with a monthly rate of $65 fixed.
However, I noticed on my most recent bill that I was charged $73—an $8 increase without any prior notice or explanation.
I contacted customer support via live chat and was informed that this was due to a billing glitch.
I appreciate that an $8 credit was applied to my latest bill to correct the overcharge.
However, I still see that the future monthly charge remains set at $73, despite being assured that the issue would be corrected.
As I am under a fixed-rate contract, I kindly request that my future bills reflect the correct amount of $65 per month for the remainder of the contract period till July 2026.
I would also appreciate it if this could be resolved permanently, so I do not have to request the same correction on glitch each month.
Thank you for your prompt attention to this matter. I look forward to your confirmation.
FYI : Transcript ID was [Edit: Personal Information]
XfinityThomasB
Official Employee
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1.9K Messages
25 days ago
Hello user_ofl2sv
Are you on autopay? The reason that I ask is if you are on autopay, there is no way to adjust a current monthly amount once that is set in motion. The way the credit for the $8 would work is it is applied to your next monthly statement. You would see the next bill show up in your Xfinity user profile with that credit applied.
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