Xfinity added charges on my upcoming bill for services I didn't receive.

@XfinityAbby​   I didn't use a representative on the previous bill.  There was also a problem when I tried to pay my bill for my landline and internet bill with your automated system, beginning on Dec. 2nd.  I always pay this bill with my regular checking account.  The robot read back both my routing number and the account number correctly and I answered "Yes" to the robot for both questions.  However, your system kept telling me that my payment was declined.  Now there is plenty of funds to have paid that balance of $54.49.  I have excellent credit and was naturally appalled by my payment being declined all three times!  I had to spend endless hours on the phone with your offshore representatives to no avail.  I didn't appreciate the run around, which included telling me to go to my bank and make sure that the bank had the correct routing number and account number. There's more to my story and it's been an absolute mess!

@user_b08899  I am sorry to hear that is was such a mess! I would love to go ahead and review the account and make sure that credit was applied as well. 

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@XfinityAbby​ Now, I also received an E-Mail from this company on Jan 2, 2026, stating that a charge for approximately $2.49 was going to be charged to my new credit card for my mobile phone account, after I was told I would get full credit on my January mobile phone account!  I checked my balances several times for both the landline, and the mobile account, which both now read zero balances.  I had to make four calls, last night about this E-Mail.  Xfinity shows that my bills are zero.  I believe this was a scam E-Mail that came to my inbox.  I also definitely believe that somebody, who works for Xfinity is hacking into all of our accounts! I've been verbally abused by Xfinity, and these representatives are unprofessional.  The don't solve problems on the first call!  I've tried desperately to get these representatives to listen to me and they don't care!  Somebody needs to monitor the behavior of these representatives, when they take calls.  Xfinity abused my credit card, which was on file for about 5 years.  The Citi Bank advised me to get a new number and wait until I get a new card.  I was inconvenienced and had to wait for ten days to receive the new card.  I activated the card the same day I received it.  I also drove to my local Xfinity store to add the new card onto just my mobile phone account! The clerk had a scanner to at the counter, which he turned around towards me for my use.  I'm still waiting to hear from some person named John to call me from Xfinity and I haven't heard back yet:(