1 Message
Xfinity Account||Shared Bill||Other roommates denying to pay
Hi,
We have ended our xfinity service as our lease of the apartment got ended and we did split and moved to different places. As we are ending the contract 3 months earlier, a termination fee is imposed on us which is fair. One of my roommate tried to return the equipment and she did not return the flex box. As she did not return the flex box, a fine is imposed on us. We are sharing the wifi among 4 people who are on lease. But two members who lost the flex box are denying to send their share of the bill, termination fee and fine that is imposed. But Xfinity account is on my name. Could you please help me how to handle this scenario? I am student in USA. Could you please help me with this?
EG
Expert
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110.4K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKrista
Retired Employee
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1.5K Messages
1 year ago
Hello @user_j0awlr, thank you for taking the time to reach out on social media. I understand your concern with the fees, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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