New Poster
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4 Messages
Xfinity Account Closure and Payment Issue with Sunrise Credit Services
A few months ago, I moved to another state and closed my Xfinity account as I no longer needed the service. Recently, I received a message from an institution named Sunrise Credit Services, indicating that I needed to pay an outstanding balance.
After realizing I had lost the Xfinity Wi-Fi device, I decided to settle the bill. However, since my Xfinity account was closed, I was unable to access the payment page through their website. As a result, I visited the Sunrise Credit Services website and paid the balance a few days ago.
I researched Sunrise Credit Services online, and while many people expressed dissatisfaction with their experience, the service appeared to be legitimate. Additionally, the amount due on their website matched what I had seen on the Xfinity website, and the details—such as my address and legal name—were correct. This reassured me, so I proceeded with the payment.
However, today, when I checked my Xfinity bill, I found that it remained unchanged, with no indication of the payment.
By the way, the website I accessed is :
srspay.com
payment.sunrisecreditservices.com
intelligentnegotiator.com
XfinityRoberto
Official Employee
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1.5K Messages
17 days ago
Hi there @AustenH! Thank you for posting about your recent experience with this debt collector. I am happy to take a look at your old account and see if the balance was taken care by paying the collection agency.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions
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XfinityChelseaB
Official Employee
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1.2K Messages
17 days ago
@AustenH, I'm so happy we were able to get you taken care of today. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your day and stay safe.
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