Visitor
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4 Messages
Xfinity $40 Mobile Credit Not Applied – Repeated Runaround from Support- is it a False promise?
I was promised a $40 monthly credit as part of an Xfinity Internet promotion when I added a mobile line. It’s been over 45 days, and the credit still hasn’t been applied to my account. Despite calling customer service over 100 times, I’m constantly being bounced between the Internet and Mobile support teams—each saying the other is responsible.
Multiple tickets have been created, but nothing has been resolved. I’m extremely disappointed with the lack of accountability and support. There’s no proper escalation path, and no one seems willing to take ownership.
Has anyone successfully escalated this to executive support or resolved a similar issue? Any guidance would be appreciated.
XfinityRay
Official Employee
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2.8K Messages
1 day ago
Hi there, user_qxm7il! Thank you for signing up for our Xfinity Mobile service! We are happy to further help with the discount and get to the bottom of why that is not applying. We are able to work together with any needed departments to resolve this.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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