Hi there, user_jg9ey2, and thanks for reaching out here on the community forums! You can quickly make changes to your service, including removing XFi Complete, by using the Xfinity Plan Builder, or our team can also assist with removing the service if you prefer!. If so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySean
Official Employee
•
1K Messages
12 hours ago
Hi there, user_jg9ey2, and thanks for reaching out here on the community forums! You can quickly make changes to your service, including removing XFi Complete, by using the Xfinity Plan Builder, or our team can also assist with removing the service if you prefer!. If so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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