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Benr1
1st Topic

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Tuesday, July 21st, 2026 4:55 PM

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xFi complete

Hi, I am looking to lower my price and want to cancel xFi complete. I am not even getting any benefit out of it, so I would like to cancel it. Not sure what I am even supposed to get from it.

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8 hours ago

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XfinityAdrienne

Official Employee

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2.1K Messages

8 hours ago

I am happy we were able to get everything cleared up with the xFi complete charge that is no longer on your account with you today @Benr1! Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help! 

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XfinityAdrienne

Official Employee

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2.1K Messages

10 hours ago

Good Morning, @Benr1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand where you are coming from with having the best rate available for the services enjoyed within the home. The xFi complete includes the modem rental fee, unlimited data, advanced security and whole home assessment. The feature is no longer available, it has been changed to Xfinity Pro. I would be happy to dive into the account further with you to explore all options, can you pelase send us a Dm?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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