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user_zqm7gw
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Tuesday, June 30th, 2026 5:13 PM

xFi Complete

Hi, I recently passed the promotional offer period for xFi complete and started seeing charges for it on my bill. It seems like this service has been made obsolete since unlimited data and the modem lease are included in the cost of the plans now? If so I'd like to avoid be charged separately for those things.

Thanks

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2 hours ago

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XfinityMarcus

Official Employee

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2.2K Messages

2 hours ago

user_zqm7gw thank you for using the Xfinity Community Forums page to reach out today. Let's get your account pulled up to look into your package options and addressing the xFi Complete feature together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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