xFi Complete

Hi, I recently passed the promotional offer period for xFi complete and started seeing charges for it on my bill. It seems like this service has been made obsolete since unlimited data and the modem lease are included in the cost of the plans now? If so I'd like to avoid be charged separately for those things.

Thanks

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XfinityMarcus

Official Employee

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2.4K Messages

3 months ago

user_zqm7gw thank you for using the Xfinity Community Forums page to reach out today. Let's get your account pulled up to look into your package options and addressing the xFi Complete feature together.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

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user_iggp5n

Visitor

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1 Message

This is not an adequate answer.

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1 month ago

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XfinityKassie

Official Employee

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2.7K Messages

user_iggp5n Hello there, and welcome to Xfinity Forums! I'm here to help in any way I can. Some of our customers are on grandfathered plans, that had xFi Complete as an optional add on. We would need to review over the new plans that have unlimited data, the modem included, and gain customer approval to make the change. Since we need to gather some account details, a Direct Message is needed to access account details outside of public information. I hope this explaination helps. Please let us know if there are any follow up questions we can clarify.

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