Visitor
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1 Message
xFi Complete
Hello. My Bill has gone up $25 this month and I am being charged for xFi complete. I don’t know why since I have never heard of this or have applied for the service. I have tried to cancel it but every time I get connected with an AI bot that is not helpful. If anyone knows the solution of how to remove this from my bill and cancel this, please let me know
XfinityLinda
Official Employee
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2.2K Messages
5 hours ago
Thanks for meeting us here in our community, @user_8bsuqr. We'll gladly assist with your billing concerns. It sounds like maybe your promotion came to an end, and we can look to see what you have available. xFi Complete is Xfinity's premier in-home WiFi service, designed to provide customers with enhanced speed, security, and value. Our xFi Complete includes your modem rental and unlimited data. In order to assist, we'll need for you to send us a Direct Message with your full name and service address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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