Visitor
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1 Message
Xfi Complete randomly added onto plan
I've been paying a base of $40 for wifi the past year. I haven't had any new equipment shipped since, it's just the router. I was charged $70 this month for some reason and see it's $70 moving forward now. I see a new add on for Xfi Complete that I never added on myself. Can I get this removed and the extra fee for the add on removed please?
XfinityRaf
Official Employee
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1.5K Messages
1 hour ago
Good morning @user_ptnam0. Our team can review your account to see why your billing increased and check on that xFi Complete add-on. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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