1 Message
Xfi Complete charge - current plan is XFi Gateway
I have a $25 charge on my bill for XFi complete. When I go to my profile, it says:
You're currently using Xfinity Internet equipment
Current plan: xFi Gateway ($15.00/mo)
A modem + router in one built to deliver xFi:
- Whole-home WiFi management including parental controls
- Free Advanced Security at home to help protect connected devices from cyberthreats
It also gives me an option to switch to XFi Complete for $25.
Why isn't my bill reflecting the xFi Gateway charge for $15? Can I remove the xFi Complete charge?
EG
Expert
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106.3K Messages
11 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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775 Messages
11 days ago
Hey there, user_sqeqll! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! Typically when we see the price difference on the xFi complete is due to a promotion rolling off. I would be more than happy to dive into the account with you, and update any changes you wish. Can you please send us a Dm to get started?
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