Xffinity is charging my account even after account is being closed

I had internet service with Xfinity. In March 2024, I called them regarding an increase in my internet bill. I was informed that my contract had expired, and to maintain a similar monthly cost while saving money, I could switch to Xfinity Mobile with two phone lines.

Following the representative’s advice, I enrolled in Xfinity Mobile. However, I unexpectedly received three devices instead of two. I immediately contacted Xfinity, informed them that I only needed one physical device and wanted to use an eSIM for the second line, and promptly returned the extra two devices.

Despite this, my internet bill increased from $90 to $139. Additionally, I was charged $120 per month for mobile services, both of which were on autopay. When I called to address the issue, I was assured that it was resolved and given a credit, but the problem persisted for the next two months.

For three months, I was charged:

• Internet: $130/month
• Mobile: $120/month
• Total: $750 (before a $220 credit)

After multiple complaints and raising the issue with customer service, I was eventually told that I had been given false information. To make matters worse, I spent over 10 hours on calls, repeatedly being transferred between the internet and mobile departments, each time receiving temporary credits and promises that the issue was resolved—only for the same charges to appear the next month.

Eventually, I was transferred to Xfinity Mobile's complaint department. A Customer Relations Manager provided a return slip for my mobile device, assured me that my account was finalized, and stated that while they couldn’t waive the mobile charges, they would allow me to close my mobile account with no further obligation.

Regarding Xfinity Internet, I asked if my service could be paused without charges until these billing issues were resolved. I was told that my service was paused, yet I continued to be charged, despite not using it.

After five months, I was told I owed $398 for internet. Frustrated, I returned the last remaining device, my internet router.

Then in January, I discovered that I was still being charged for mobile services:

• November: $33
• December: $33
• January: $550

Meanwhile, my unresolved internet account was sent to collections.

I am a working professional, and I do not have the time or energy to keep fighting this battle. After being a loyal Xfinity customer for over eight years, this experience has been devastating. I have lost over $1,000 due to Xfinity's errors, and now they have taken an additional $33 + $33 + $550 from me.

This has caused me immense stress and frustration. I feel completely cheated and helpless, despite trying everything to resolve the issue.

I almost cried multiple times being man it's hard to see i can not do anything against this mal practice.