Regular Visitor
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4 Messages
X1 upgrade
Trying to upgrade to X1 from older DVR. Called to make an appointment and was told that I would have to get a new package because my current one doesn't exist anymore...cost would rise significantly with package I was quoted. Can't I just keep my same deal and swap out boxes?
Responses
ComcastTambrey
Official Employee
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2.7K Messages
6 m ago
Hello, joeferg22. Thanks for reaching out to us with your concerns about your service plan while upgrading to the X1 platform. Most if not all our plans/promotions from our Legacy services are no longer available, but I would love to look over our current promotions and see if we can find you a plan that is close, if not, cheaper than your current plan. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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