joeferg22's profile

Regular Visitor

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4 Messages

Mon, Oct 26, 2020 5:00 PM

X1 upgrade

Trying to upgrade to X1 from older DVR. Called to make an appointment and was told that I would have to get a new package because my current one doesn't exist anymore...cost would rise significantly with package I was quoted. Can't I just keep my same deal and swap out boxes?

Responses

ComcastTambrey

Official Employee

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2.7K Messages

6 m ago

Hello, joeferg22. Thanks for reaching out to us with your concerns about your service plan while upgrading to the X1 platform. Most if not all our plans/promotions from our Legacy services are no longer available, but I would love to look over our current promotions and see if we can find you a plan that is close, if not, cheaper than your current plan. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

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