1 Message
Wrongly Charged Install Fee?
Recently set up service at my new apartment and it's my first time using xfinity. I had a lot of issues with my internet my first weekend here and had to call support to look at it.
They had to bring out a tech (which I asked if this would happen if I would be hit with a charge they said no). After looking at the set up the original gateway I was given was bad and had to be replaced. So why am I being charged a professional install fee when it was their own equipment causing issues and I'm getting mixed responses from support.
Feeling really taken advantage right now since I've never experienced this issue with any other cable company I've used before.
XfinityBrianH
Official Employee
•
1.4K Messages
2 years ago
Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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