Visitor
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2 Messages
Wrongfully sent to collections
I have just received notice of derogatory marks from credit bureau on behalf of Comcast. I cancelled my service in May and never received any other bills. Final bill was on autopay and paid. Would like help explaining why this happened and for it to be fixed.
XfinityTommy
Official Employee
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3K Messages
1 hour ago
Hello user_fbh4yc
Appreciate you taking the time to reach out to us about your concerns on the notice. Our team can investigate everything to see what might have happened to trigger that notification. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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