Wrongfully sent to collections

I have just received notice of derogatory marks from credit bureau on behalf of Comcast. I cancelled my service in May and never received any other bills. Final bill was on autopay and paid. Would like help explaining why this happened and for it to be fixed.

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XfinityTommy

Official Employee

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3K Messages

2 hours ago

Hello user_fbh4yc

Appreciate you taking the time to reach out to us about your concerns on the notice. Our team can investigate everything to see what might have happened to trigger that notification. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_fbh4yc

Visitor

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2 Messages

I don’t have a direct message icon anywhere that you mentioned

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2 hours ago

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XfinityTommy

Official Employee

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3K Messages

user_fbh4yc Since this was your first public post, you will most likely need to log out and log back in. The direct message feature is not activated until you had made that first public post, which I suspect is the reason it is not showing up just yet.

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2 hours ago

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Billing

user_fbh4yc

Wrongfully sent to collections

XfinityTommy

user_fbh4yc

XfinityTommy

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