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Sunday, November 3rd, 2024 4:23 AM

Wrongfully dept collection from xfinity

Hello,

I need to know why I was just notified of debt collectors coming after me over $88?I was never notified of a remaining bill never got a call or email. I no longer live at [Edited: Person Information]

my credit score has been negatively impacted and I will not allow this to go unsolved.

I have already payed the balance just in case. I want 100% removal of my name from any debt collection agency. I need a formal apology  I will not stand for this it’s unreal. The craziest part is I was notified by I C SYSTEM not even Xfinity.

I C SYSTEM - [Edited: Person Information]
Last updated October 27, 2024
Balance
$88

Account Details
DEROGATORY
Account Type
Collection Account
Last Account Activity
Oct 27, 2024
Open Since
Mar 12, 2024
Ownership
Individual
Current Balance
$88
Monthly Payment
-
Original Creditor
COMCAST XFINITY

Payment Details
Payment status
Collection/Chargeoff

Contact Information
Lender Name
I C SYSTEM
Address
[Edited: Person Information]
Phone Number
[Edited: Person Information]

Remarks
Placed for collection
I don’t know what to do so I used my wife account to ask anyone can help because I tried to sign in and tried to create forum account but didn’t go through .
my name is Van [Edited: Person Information]
phone [Edited: Person Information]
email  [Edited: Person Information]
the address have been collection is [Edited: Person Information]

Official Employee

 • 

2.8K Messages

19 days ago

 

user_rqpb7l Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand how important our credit scores are, and I would love to look into what happened. The final bill after disconnecting services is always mailed out, if there wasn't an updated bill to address provided when services were disconnected or a change of address not put in, you may not have received the final bill. For us to investigate this further please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

Expert

 • 

107.1K Messages

19 days ago

The concern is not "Community Center / Guidelines" help related............. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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